Chicago/Illinois Security Guard PERC Practice Exam

What should a security officer avoid during a conflict situation?

1. Remaining calm and collected

2. Using inflammatory language or actions

3. Requesting assistance if needed

4. Following de-escalation techniques

The correct answer is: Using inflammatory language or actions

The focus in conflict situations for a security officer should be on maintaining control and promoting a peaceful resolution. Using inflammatory language or actions can escalate the conflict rather than resolve it. It can provoke the other parties involved and lead to heightened emotions and potential violence. Security officers are trained to handle difficult situations by employing effective communication, remaining calm, and using techniques specifically designed to de-escalate tensions. This approach is critical in ensuring the safety of everyone involved and in preventing situations from worsening. In contrast, remaining calm and collected, requesting assistance, and following de-escalation techniques are all strategies that contribute positively to conflict resolution. Engaging in behavior that provokes or inflames the situation runs counter to the goals of safety and resolution that security personnel aim to achieve.