In an emergency situation, the primary role of a security guard involves managing the situation and providing assistance or contacting emergency services. Security guards are trained to assess situations, ensure the safety of individuals present, and facilitate communication with first responders, such as law enforcement, fire, or medical teams. This role includes crowd control, guiding people to safety, and ensuring that emergency services have the information they need to respond effectively.
While creating evacuation plans is important, it typically falls under the purview of management or safety officers rather than the on-the-ground responsibilities of a security guard during an emergency. Taking charge of the situation personally may not be appropriate, as this can lead to confusion or even exacerbate the emergency if not coordinated properly with trained professionals. Similarly, while security guards may provide basic assistance and first aid, they are not primarily responsible for medical emergencies, which are best left to trained medical personnel who can provide comprehensive care. Thus, the guard's emphasis is on managing the situation effectively and assisting others until dedicated emergency services arrive.