Chicago/Illinois Security Guard PERC Practice Exam

What approach should a security officer take when addressing workplace violence?

1. Confront agitated individuals aggressively

2. Implement prevention strategies and respond effectively

3. Ignore minor incidents

4. Only report to management after an incident

The correct answer is: Implement prevention strategies and respond effectively

Implementing prevention strategies and responding effectively is crucial when addressing workplace violence. This approach emphasizes the importance of proactive measures, such as training employees on recognizing warning signs, fostering a culture of communication, and establishing clear protocols for reporting and addressing concerns. By prioritizing prevention, a security officer not only helps to minimize the risks of violent incidents occurring but also creates a safer work environment where employees feel supported and protected. Moreover, responding effectively when an incident does occur is vital in mitigating its severity and ensuring the safety of all individuals involved. This can include de-escalating a situation, ensuring that appropriate resources are available, and creating action plans that involve the proper reporting and follow-up procedures. In contrast, confronting agitated individuals aggressively may escalate the situation, causing further harm rather than resolving the issue. Ignoring minor incidents can allow larger problems to develop unchecked. Reporting only after an incident occurs fails to address potential threats proactively, ultimately leaving the workplace vulnerable to violence.